The Lilies Ltd takes every complaint and suggestion very seriously. We endeavour to ensure that all our customers and service users receive the best quality of service. Therefore we encourage any form of feedback whether it be positive or negative. All details on how to make a complaint or suggestion can be found in the downloadable Complaints Procedure Form.
You can also contact CQC National Correspondence below to help you with your complaint or ask your relative, friend or professional representative to assist you.
CQC National Contact Centre
CQC National Correspondence
PO box 1258
Newcastle upon Tyne
Phone: 03000 616161
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